6114 Francis Ave, Cleveland, OH 44127 cindy.thehaven@gmail.com 216.403.1702

In order to ensure the health and safety of our residents and staff, no outside visitors are permitted at this time. Your understanding in this matter is appreciated. You can support our work by visiting our donate page or browsing our Amazon Wish list.

Welcome to 

The Haven Home

The Haven Home was established in 2017 to serve homeless women and children in Greater Cleveland. Once a convent, then a remote site for Family Promise of Greater Cleveland, and now an emergency overflow shelter operating in a collaborate effort with FrontLine Services and Lutheran Metropolitan Ministries.

The Haven Home is a Christ-centered 501(c)(3) non-profit organization. Although now a separate entity, Elizabeth Baptist Church remains as key ministry partner.  We are supported through the many donations of individuals, churches and civic groups.


How do I access shelter services?

Cuyahoga County utilizes a Coordinated Intake process located at the Bishop Cosgrove Building at 1736 Superior Ave. Cleveland, OH. Coordinated Intake explores alternatives to shelter and shelter placement.

Families in need of emergency shelter should report to Coordinated Intake. After 8pm, families can call 211 which will review options with them and report to Coordinated Intake the next day.

How can I get to the shelter from downtown?

Transportation to and from the Haven Home is provided by Lutheran Metropolitan Ministries. You will receive instructions regarding the pickup times during intake.

How long will I be at the shelter?

The Family Overflow Shelter exists to provide temporary emergency shelter until a bed opens up at a family shelter. The length of time at The Haven Home is dependent upon many factors, including the number of families in shelter, housing availability and placements.

What services are provided at the shelter?

Case management for families in overflow is provided by Frontline Services. Within two weeks of admission, a case manager will contact you to help you obtain needed services. If eligible, you will be referred to EDEN for housing assistance.


"How low wages and high rent led a working mother and her daughters to homelessness"

Leila Atassi, cleveland.com

"An evening at Cuyahoga County’s overflow shelter for homeless families opened my eyes to Cleveland’s quiet crisis"

Leila Atassi, cleveland.com

"Cuyahoga Co. opens emergency overflow site so homeless families don't have to sleep on floor mats"

Katie Ussin, News 5 Cleveland

"A Safe Haven for Homeless Women and Children"

Lori Pawlowski, Wish Cleveland

Sign up for our monthly newsletter


The impact your donation can make 

$250 pays for a community meal celebration open to all residents

$100 pays for a monthly bus path

$50 pays for a grocery store gift card

$25 pays for a weekly bus pass

Donate Supplies

Supplies Wish List

February 2020: Combs and Brushes, Gifts Cards (Family Dollar, Dollar Tree), RTA Bus Passes, Journals, Envelopes and Stamps

January 2020: Batteries, Resealable Storage Bags (gallon size), Valentine’s Day decorations, Snacks in single serving sizes, Dishwashing detergent

December 2019: Hand Sanitizer, Chapstick, Body Wash, Cleaning Products, Toilet Paper, Rolling Suitcases

November 2019: Women’s coats (sizes 2x-4x), Body Wash, Bar Soap, Deodorant, Gift Cards, Toilet Paper, Holiday design paper plates and napkins

October 2019: Chapstick, Vaseline, Lotion, Baby Wipes, Kids Toothbrushes

September 2019: Chapstick, Vaseline, Body Wash, Lotion

August 2019: Bottled Water, Deodorant, Body Wash, Soap

July 2019: Deodorant, Toothbrushes, Toothpaste, Children’s Sunscreen, Baby Wipes


Help provide a meal to women and children

Ongoing Volunteer Opportunities

Playroom Monitor/Activities – Monitor activities in playroom; assure toys are picked up

Donation Sorter – Sort donations for appropriateness and sort into containers

Donation Distribution – Communicate with families to determine need and obtain items donation room

Story Time – Read to children in playroom

Meal Assistance – Help serve food and assist families and staff as needed

Computer room assistance – Assist moms with using computers

Tutor – Assist school aged children with homework

Office Administration – Assist with data entry


6114 Francis Ave, Cleveland, OH 44127

+1 216-403-1702